Payment & Cancellation Policy

This Policy explains plans, pricing, payment processing, expiry, cancellation and refunds for Nyaya AI, operated by HouseofTech Innovation Pvt Ltd.

1. Plans

The prices shown at checkout are authoritative and prevail over the indicative table below. Offers may be limited by region or time.

Trial, Monthly and Quarterly unlock the same Solo workspace; they differ only in price and period. Plan names, prices and inclusions may change — a change never affects a period you have already paid for.

• Introductory offers. We run introductory pricing through campaigns and landing pages — currently ₹5 for the first month on Autopay. What you pay today, what you pay afterwards, and when the next charge falls are always shown at checkout before you authorise anything.
• Introductory offers are limited to one per person, and we may withdraw or change them at any time for new signups.

2. Usage Limits

• Every plan carries fair-use limits — on AI runs, on the amount of document text processed per request, and on stored documents. Current limits are shown in the product.
• Exceeding a limit does not create an extra charge. The relevant feature pauses until the limit resets or you move to a larger plan.
• A plan is licensed to one practitioner. Sharing credentials or circumventing limits may result in suspension — see our Terms & Conditions.
• If a limit change materially reduces what an active paid period includes, we will notify you in advance.

3. Payment Methods

• Payments are processed by RBI-licensed payment gateway partners — currently Instamojo; we may also use Razorpay, PhonePe or a similar provider. The active gateway may change without prior notice.
• Supported methods: UPI, credit and debit cards, netbanking, and wallets offered by the gateway.
• Your payment credentials are held by the gateway under its own PCI-DSS standards. We never see or store your full card number, UPI PIN or netbanking credentials.
• Each payment is verified by us server-to-server with the gateway before your plan is activated.

4. Currency, Taxes & Invoices

• All prices are in Indian Rupees (INR). If you pay from outside India, your bank or card issuer may apply foreign-exchange fees.
• Applicable taxes (GST) are shown or included at checkout.
• A receipt is issued for every payment. GST invoices are available on request from nyaya@houseoftech.ai — include your GSTIN if you need it printed on the invoice.

5. Activation

• Your plan activates as soon as the gateway confirms the payment and we verify it — normally within seconds.
• If you paid before signing in, sign in or create an account with the same email and your payment will be applied to that account. Keep the payment reference shown on the confirmation page.
• If a payment succeeds but your plan does not activate within 24 hours, write to us with the transaction reference and we will fix it or refund you in full — see section 7.

6. Expiry & Cancellation

• One-off plans (Trial, Monthly, Quarterly): nothing to cancel. No mandate exists, so simply do not buy again and no further amount will ever be taken.
• Autopay: ₹999 is debited every month until you cancel. Cancelling takes effect from the next debit — see 6.1 below.
• When a paid period ends, your workspace stays intact — your matters, clients and documents are not deleted. Paid AI features stop being available until you buy again.
• To stop using the service entirely and remove your data, see Delete Account.

6.1 How to cancel Autopay

• From your UPI or bank app — open PhonePe, GPay, Paytm, BHIM or your bank’s app and find AutoPay (it may be listed as Mandates or Automatic payments). Find the Nyaya AI / HouseofTech mandate and choose Pause or Cancel. For card mandates, cancel the standing instruction in your bank’s net banking.
• Or email us at nyaya@houseoftech.ai with the subject “Nyaya AI Autopay Cancellation”, from your registered email. We cancel the mandate within 2 working days.
• Cancelling does not cut short the period you have already paid for. Access continues to the end of the current month; only the next debit is stopped.
• You are notified before each debit as required by RBI e-mandate rules. If a debit fails, the payment gateway may retry; if it cannot be collected, the subscription lapses and access reverts to the free tier.

7. Refunds

7.1 Eligible refund cases

• Duplicate charge — charged twice for the same period. The duplicate is refunded in full.
• Debit after cancellation — if an autopay debit is taken after you cancelled the mandate, tell us and we refund it in full.
• Failed activation — payment taken but the plan was not activated within 24 hours and support cannot resolve it. Full refund.
• Unauthorised charge — reported within 7 days and confirmed on investigation. Full refund of the disputed amount.
• Extended outage — if the paid AI features are unavailable for a continuous period that materially deprives you of what you paid for, we will extend your period or refund it pro rata, at your election.
• Statutory rights — where your local consumer law grants a mandatory cooling-off or refund right that applies to digital services, we honour it. Note that in many jurisdictions that right lapses once you consent to immediate delivery and the service has been performed.

7.2 Non-eligible cases

• Change of mind, or unused time in a period you bought.
• Dissatisfaction with, or reliance on, AI output — including an incorrect citation, section number, computation or conclusion. AI output is draft material that you are required to verify (see our Terms & Conditions).
• An adverse order, rejection, return of a filing, penalty, missed date or professional-conduct consequence following use of the Platform.
• A document produced with the Platform being rejected by a court, registry, authority, bank or counterparty.
• Inability to use the Platform because of user-side issues — connectivity, browser, or a document with no extractable text.
• Reaching a plan’s fair-use limit.
• Account suspension or termination for breach of our Terms.

7.3 How to request a refund

• Email nyaya@houseoftech.ai with the subject “Nyaya AI Refund Request”.
• Include your registered email, the transaction reference from your receipt or the confirmation page, and the reason.
• We acknowledge within 2 working days and resolve eligible refunds within 7–10 working days, credited to the original payment method.

8. Chargebacks

• If you raise a chargeback with your bank without contacting us first, we may suspend your account while the dispute is resolved.
• Email us first — a genuine billing problem is almost always resolved faster directly.

9. Contact

• Company name: HouseofTech Innovation Pvt Ltd
• Product: Nyaya AI (nyayaai.co)
• Email: nyaya@houseoftech.ai
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India